- Can I burn corn in my pellet appliance?
- Do I need electricity to operate my appliance?
- Does the quality of pellets have an impact on the appliance performance?
- During operation, does the baffle need to be installed at all times?
- If my house has an existing masonry chimney, do I need to install a liner?
- In thermostatic mode, why doesn't my appliance shut down when the desired room temperature is reached?
- Which type of venting system should be used?
- Why is the efficiency reported on the white tag affixed to the appliance different than the efficiency published on the web site?
Your appliance is approved to burn wood pellets only. Premium wood pellets or super-premium wood pellets must be used in your stove. The combustion of any other pelletized fuel, other than wood pellets, is prohibited and will void your warranty. Your stove is equipped with a carefully programmed automatic feeding system. Pellets made with any other material than wood may require a different program, and if used with your unit, may cause it to malfunction and/or overheat. The performance of your appliance depends largely on the quality of the pellets used. Top of the Page
Pellet appliances use several electric components to function, such as a combustion blower, a screw motor and one or more blowers used to distribute heat. In the event of a power outage, the unit will not operate. Top of the Page
The quality of the pellets used will have an impact on the ignition procedure. A pellet that is too damp can create a delay in igniting the unit or completely prevent the appliance from igniting. Make sure you store your fuel in a dry area. As far as combustion goes, a pellet with a high ash content will allow the formation of a crust in the burn pot, which will lead to more frequent cleaning. Moreover, incomplete combustion can lead to the complete clogging of the burn pot, which will cause the appliance to shut down. Make sure to use pellets for residential purposes with a "premium" or "super-premium" quality and with an ash content lower than 1%. The ash content should be certified by the pellet manufacturer and indicated on the bag. Top of the Page
The appliance baffle must always be in place while the unit is operating. It should only be removed for maintenance and cleaning purposes. Operation of the appliance without its baffle may cause the unit to overheat. Top of the Page
For an installation through an existing masonry chimney, a stainless steel liner with a four-inch diameter must be used. Ideally, it should run through the whole chimney and exceed its extremity by 6 to 12 inches. Top of the Page
In thermostatic mode, why doesn't my appliance shut down when the desired room temperature is reached?
When your appliance is connected to a thermostat and the room temperature is reached, it will wait 45 minutes before shutting down. During this 45-minute period, the unit will operate at its lowest feed rate (#1). If the appliance is already running at feed rate #1 when the room temperature is reached, it will only wait 15 minutes before shutting down. Moreover, if the appliance is programmed in pilot mode, it will continue to operate at feed rate #1 for as long as there is no thermostatic demand. To deactivate the pilot mode, follow the procedure indicated in the appliance owner's manual. Top of the Page
The exhaust system must have an internal diameter of 3 or 4 inches (refer to your owner's manual in order to properly determine what diameter is appropriate in your case). In Canada, you must use a pellet stove venting system tested to ULC S-609-M89 and ULC/ORD C441-M9. In the United States, the venting system must be tested to UL-641, 7th edition. Although the various manufacturers of pellet venting systems offer a very similar product, the way the pipe sections are connected together, the parts necessary to complete the installation, and the instructions to follow when sealing the joints will vary from one brand to another. Top of the Page
Why is the efficiency reported on the white tag affixed to the appliance different than the efficiency published on the web site?
First, it is important to mention that the efficiency calculation is not mandatory in North America. Manufacturers that have tested their appliances to the EPA Standard must report a "default" efficiency on the little white EPA tag that must be affixed to the appliance. This is why you will see a 63% efficiency rating on that EPA tag. The real efficiency of EPA-certified units, however, is normally between 70% and 80%. It is possible for manufacturers to test their appliances for efficiency. Manufacturers that report an efficiency rating higher than 63% have probably had their appliances tested through an independent laboratory. Although there exist more than one efficiency calculation method, the one generally recognized by North American manufacturers is the Canadian CSAB415.1 method. Our appliances have all had their efficiency tested per that method. You will notice that the vast majority of our appliances have an efficiency rating between 70% and 85%. Top of the Page
document written by Stove Builders International